Technical writing that helps your customers help themselves…
Your customers want to know how to use your software and services. Reduce call center volume and support costs by providing clear, concise instructions they want and need, online where they can access it 24-hours a day.
Don’t waste the valuable time of employees and customers with poorly written or non-existent help. I write documentation that delights users… no frustrating skipped steps or jargon they don’t understand.
Contact me for:
- Tech related web content
- Web tutorials
- FAQs and knowledge base articles
- Web-based help files
Are you a software developer, computer hardware manufacturer, IT consulting company, or other IT-related business? How about a small/local business in the automotive, retail, medical equipment, or other industry?
I write user-friendly documentation and web content to help you help your customers.
…I have been on the phone with a well known computer company for the past three and a half hours trying to solve a problem with Word 2007. They had me uninstall and reinstall the software and I had the same problem. I gave up and let them close the case. I found your website and after literally 3 minutes of reading your information on the different document extensions I was able to find and fix the problem myself.
(submitted to my tutorial website, Word-Tips.com)
If your business is located outside Dallas, Texas, don’t worry. I accept local and long distance clients. By using email, telephone, and fax, working virtually is no problem on most projects.
Are you ready to get started? The first step is to contact me for a consultation. I answer your questions and we discuss your needs, including deadlines.
Director of Operations & IT