Knowledge Base

Search the Knowledge Base to find website help or select a topic below to browse articles. Can’t find the help you need? I offer paid technical support.

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Frequently Asked Questions

  • My email stopped working. Can you fix it?

    Even though I set up email addresses for clients, I do not offer email technical support. Please contact your email or web hosting provider for help.

  • How do I find where my domain name is registered?

    If you forgot where you registered your domain name, you can find the information in the WhoIs database. Go to https://www.whois.com/whois and enter your domain name in the search box (without http://www). The results show the public information for the domain.

    You can find the domain registrar information in the first section, as well as the registration expiration date, whether the domain is unlocked and can be transferred, and what name servers are set. If a website hosted on the domain, the name servers can tell you where the website is hosted.

    Domain registration information from WhoIs

    Domain Information: domain is registered at GoDaddy, expires June 29, 2020, cannot be transferred (locked), and nameservers set to domaincontrol.com which means the website is hosted at GoDaddy

    It is important to keep your domain registration contact information up-to-date so you receive renewal notices. Correct registrant information is also required by ICANN (Internet Corporation for Assigned Names and Numbers).

     

  • Why is my web hosting renewal bill so high?

    Most hosts give hefty discounts for new customers, sometimes up to 70-80% off for the initial term (month, quarter, or year). When your plan renews, you are charged the full rate for the renewal term.

    When selecting a host, always look at the original price to make sure you can afford the subscription when it renews, especially if you pay annually. For premium or VPS plans, it is not unusual to pay under $200 for the first year then $500 or more per year for renewals.

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